October 13, 2023
The Center for Children’s Advocacy’s Medical-Legal Partnership Project (MLPP) has an opening for a case manager/intake coordinator position to assist the MLPP project attorneys in a nationally recognized interdisciplinary project in our New Haven offices (Yale New Haven Hospital & Yale Child Study Center).
The MLPP’s mission is to address health inequities and improve health outcomes for low-income children who are patients at partner health institutions in Connecticut (Yale New Haven Hospital, Yale Child Study Center, Connecticut Children’s Medical Center), as well as to address issues of health equity and health disparities in the state’s pediatric and young adult population. More information about the MLPP can be found here.
The intake coordinator/case manager will be committed to assist clients/patients served by the MLPP. The candidate must be extremely organized and demonstrate excellent interpersonal relationships with individuals under stress and in need of immediate legal assistance.
Knowledge of relevant legal subject areas, including housing, public benefits, and education, is preferred. Job responsibilities include:
- Calling clients and conducting initial intake screening of clients to obtain relevant information about their legal case;
- Coordinating all intake calls, e-mails and referrals;
- Opening cases and entering data in CCA’s case management software system (Legal Files);
- Conferring with the supervising attorneys and responding to and interacting with clients after consultation with attorneys;
- Sending releases, records requests and short letters to appropriate agencies, entities and individuals;
- Meeting with clients to sign documents or to provide assistance in filling forms; and
- Administrative work including filing and setting up appointments.
We are seeking a candidate who has demonstrated commitment to providing quality advocacy and support to children in addition to traditional administrative tasks. Candidates should have:
- Excellent interpersonal, communication, and writing skills;
- Strong organizational skills, including the ability to prioritize and complete tasks as directed;
- Ability to work independently and as a member of a team;
- Ability to identify, analyze, and resolve complex problems;
- Proficiency in Office 2016 (Word, PowerPoint & Excel) and Microsoft Teams
- Fluency in Spanish strongly preferred.
- Experience with direct client contact strongly preferred;
- Knowledge of child advocacy issues as well as the health care field a plus;
- Transportation and work related travel required;
- Bachelor’s degree
Salary and benefits are commensurate with experience and are within the general range of salaries for public interest organizations, with a salary range $46,400 to $53,400 depending on experience.
Email cover letter and resume to email@example.com.
Applications will be accepted until position is filled.