Canceled rides and stranded patients as case builds against Medicaid transportation broker

Hartford Courant
February 20, 2019

Patients are at the mercy of a Medicaid rides program that has been the subject of a stream of complaints since the vendor began 13 months ago. During that time, Veyo, of California, has earned $9 million in fees from the state. Veyo is the subject of a $33 million federal class-action lawsuit.

It’s a situation that has frustrated advocates for Connecticut’s Medicaid population, among the poorest, sickest children and adults in the state.

As the complaints have mounted, transparency has diminished.  Advocates, lawyers and the press aren’t invited to meetings.

“My hope is that a new commissioner will look at this whole program with a fresh eye and also understand the obligation to the public,” said lawyer Bonnie Roswig of the Center for Children’s Advocacy in Hartford.

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