Campbell: Eversource is like that bad boyfriend
September 5, 2020
If you are a Connecticut utilities customer and are struggling to meet your bills, you could be excused for not knowing there are multiple, state-mandated ways to get help. Your utility company isn’t being forthcoming, and even if you call the company, you may not get the information you need. Advocates have tried, and they find themselves educating the person who is supposed to answer customers’ questions.
At the very least, that’s just bad communication. This past week, the state agency charged with oversight of the states’ utilities, Public Utilities Regulatory Authority, ruled among other things, to extend the state’s shut-off moratorium (instituted at the beginning of the pandemic) to October 1, and any customer who is about to have utilities shut off must first receive a text or email that specifically explains programs that can get that customer out of arrears, and keep the utilities on.
The ruling, which was a response to a motion filed by Connecticut Legal Services Inc., and the Center for Children’s Advocacy, also said that utilities …