Billing Assistance Is Available, But Regulators Say Utilities Didn’t Do Enough To Tell Customers

CT Public Radio
September 25, 2020

On Wednesday, the Public Utilities Regulatory Authority (PURA) told utilities they had to email customers a verbatim message: COVID-19 payment plans “are available to any customer requesting financial assistance, without demonstrating financial need.”

Bonnie Roswig, an attorney with the Center for Children’s Advocacy, said clear messaging matters. “The companies simply were not doing that specific, direct dissemination of information,” Roswig said. “Which is why PURA was very specific in this current order …” 

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