After power shut-offs in portions of Connecticut double, regulators seek to make utilities do more to ensure poor families get hardship protection

Hartford Courant
December 12, 2019

“It’s an extraordinary decision. They heard us. It reflects what PURA’s new priorities will be,” said lawyer Bonnie Roswig of the Center for Children’s Advocacy in Hartford.

In a case earlier this week, a Hartford-area mother with a sick child had her utilities disconnected over a delinquency of $185, Roswig said. When the mother spoke with Eversource on the phone about the disconnection, there was no discussion about her eligibility for hardship protection…

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