Sen. Chris Murphy demands utilities ‘take responsibility’ for protecting eligible low-income families from utility shut-offs

Hartford Courant
January 30, 2020

“The proposed scripting never affirmatively informs ratepayers about the statutory requirements of hardship programs,” lawyer Bonnie Roswig of the Center for Children’s Advocacy wrote in comments filed with PURA.

“At best,” Roswig wrote, “the Companies are not focused on helping potential hardship customers. At worst, the Companies appear to be actively attempting to discourage eligible ratepayers from seeking hardship protection. The Center urges the Authority to step in and intervene and require substantial revisions to both the scripting and the Fact Sheets as soon as possible.”

Murphy said he shared that perception.

“I am concerned that the call-center scripts and fact sheets submitted on Jan. 17 … do not sufficiently comply with PURA’s decision, and that hardship-eligible residents will continue to face disconnections …

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