News from around our 50 states
December 17, 2019
Hartford: Public utilities regulators have asked the state’s two largest electricity providers to increase efforts to reach out to customers who might qualify for hardship status. The Public Utilities Regulatory Authority, in response to a surge in shutoffs over the past few years, asked Eversource and United Illuminating last week to prepare a script that call centers would use when talking to customers to determine and recognize hardship eligibility, according to the Hartford Courant. The board also asked the utilities to prepare single-page, straightforward explanations on hardship criteria and to hold meetings in neighborhoods where the people who need the information and assistance the most are located. The move was hailed by advocates. “It’s an extraordinary decision. They heard us,” says lawyer Bonnie Roswig of the Center for Children’s Advocacy in Hartford.