Low Income Families in the Dark about Preventing Utility Shut-Off

Hartford Courant
October 28, 2019

The numbers are compelling on their face: 39,200 disconnects by Eversource in 2014, according to PURA filings; 80,700 disconnects in 2018, Eversource spokeswoman Tricia Modifica confirmed Friday.

But look deeper, urge those lawyers and advocates who work to help low-income families who have gotten behind on their utility payments and find themselves trapped in subpar housing or even homeless because of it.

Low-income people, says attorney Bonnie Roswig of the Center for Children’s Advocacy in Hartford, are often not told about programs – designed by Eversource itself or by legislation or regulation – that can enable eligible customers to dramatically reduce their back bills while building a positive payment record.

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